FAQ

1. Orders & Products

Q1: How do I place an order on Slimbak?
A: Select your desired product, choose the size or variant if applicable, click “Add to Cart,” and follow the secure checkout process.

Q2: Can I modify my order after placing it?
A: Orders can only be modified before processing. Contact our customer service immediately for any changes.

Q3: Are Slimbak products authentic?
A: Yes! All products are 100% original, carefully selected, and quality-checked to meet the highest standards.

2. Shipping & Tracking

Q1: What are the delivery times?
A: Delivery for USA and UK orders is 7–15 business days.

Q2: Can I track my order?
A: Yes. Once your order is shipped, you’ll receive a tracking number via email or SMS to follow your package in real time.

Q3: What are the shipping fees?
A: Free shipping is available on orders over [insert amount]. For smaller orders, fees are calculated automatically at checkout.

3. Returns & Exchanges

Q1: Can I return a product?
A: Yes. You have 14 days from receipt to return any unused product in its original packaging.

Q2: How do I exchange a product?
A: Contact our customer service with your order number and the item you wish to exchange. We’ll guide you through the process.

Q3: Are returns free?
A: Returns are free for defective products. For convenience returns, standard shipping fees may apply.

4. Payment & Security

Q1: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options depending on your country.

Q2: Is my payment information safe?
A: Absolutely. All transactions are SSL-encrypted and processed securely.

5. Slimbak Account

Q1: Do I need an account to order?
A: No. Creating an account is optional but allows you to track orders, save addresses, and receive exclusive offers.

Q2: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your email.

6. Contact & Support

Q1: How can I contact Slimbak?
A: Reach us via: